Last Updated: [16/06/2025]
At BihariGraphic (https://www.biharigraphic.com), we strive to deliver high-quality digital services and products. We understand that situations may arise where a refund is requested. Please read our refund policy carefully to understand your rights and obligations.
Eligibility for Refunds
You may be eligible for a full or partial refund under the following conditions:
- The project has not started or no substantial work has been delivered.
- The issue is due to non-delivery or non-performance from our side.
- A duplicate payment was made in error.
- A valid cancellation request was submitted within the allowed time period.
Non-Refundable Items
We do not offer refunds in the following cases:
- Change of mind after work has begun or service/product has been delivered.
- Delay or failure due to incomplete information, third-party delays, or client-side issues.
- Custom-built software, digital downloads, and services once approved by the client.
- Ongoing subscription fees already processed.
- Domains, hosting, server purchases, or third-party software/tools.
Refund Window
- Refund requests must be submitted within 30 days from the payment date.
- For monthly or annual service plans, partial refunds may be offered if requested within 7 days of renewal.
How to Request a Refund
Please contact us at info@biharigraphic.com with the following details:
- Full Name
- Invoice Number / Order ID
- Reason for Refund Request
- Proof of Payment
Refunds will be processed after evaluation and confirmation by our team. If approved, refunds will be made to the original payment method within 7–10 business days.
Important Notes
- Refunds are not automatic and are evaluated case-by-case.
- Transaction fees (if any) charged by payment gateways are non-refundable.
- We reserve the right to reject refund requests that do not meet our policy criteria.
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
- BihariGraphic does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
- In case of any refunds approved by BihariGraphic, it will take 10 days for the refund to be processed to you.
Contact Us
If you have any questions about our refund policy or need assistance:
BihariGraphic
📍 Bharsara, Jagdishpur, Bihar 802158, India
📧 Email: info@biharigraphic.com
📞 Phone: +91 9135711887
🌐 Website: https://www.biharigraphic.com